Last Updated: 28 July 2025
TL;DR
What we do: We’re a managed WooCommerce platform that helps business owners run their online stores with AI-powered tools and auto-scaling hosting.
Who we serve: Business owners who use our platform.
What we collect from you:
- Your name, email, and business details when you sign up
- Payment information for billing
- Technical data (IP address, browser info) and usage analytics to improve our service
What we DON’T do:
- We don’t sell your data to anyone
- We don’t train AI models on your data
- We don’t access your customers’ data (unless directly asked via support)
Your rights:
- Email [email protected] to delete all your data
- We’ll comply with deletion requests
- Your data is stored securely on AWS servers in Frankfurt, Germany (may be cached globally for faster performance and reliability)
Key details:
- We use Google Analytics and Claude AI (following their respective privacy policies)
- Audit logs kept for 3 months, backups for 6 months
- We only access your customer data if you specifically ask for support
. Introduction
Welcome to urumi.ai, operated by Zenvarta Technologies Private Limited (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your information when you use our managed WooCommerce platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information from Business Owners (Our Direct Users)
When you create an account or use our services, we collect:
- Account Information: Name, email address, business name, and business details
- Payment Information: Billing details and payment method information (processed through secure payment processors)
- Technical Information: IP addresses, browser type and version, device information, and operating system
- Usage Analytics: How you interact with our platform, features used, and performance metrics
- Cookies and Tracking Data: Information collected through cookies and similar technologies
2.2 Information from End Customers
We do not directly collect personal information from your customers. Any customer data collected through your WooCommerce store is:
- Collected by you (the business owner) directly
- Subject to your own privacy policy and practices
- Your responsibility to manage in compliance with applicable laws
We may have technical access to customer data stored on your WooCommerce site but only use this access when specifically requested by you for support purposes.
3. How We Use Your Information
We use the information we collect to:
- Provide Our Services: Set up, maintain, and operate your WooCommerce platform
- Process Payments: Handle billing and payment processing
- Improve Our Platform: Analyze usage patterns to enhance features and performance
- Provide Support: Respond to your inquiries and provide technical assistance
- Ensure Security: Monitor for security threats and maintain platform integrity
- Legal Compliance: Meet our legal obligations and enforce our terms of service
4. Information Sharing and Disclosure
4.1 Third-Party Services
We integrate with the following third-party services that may process your information:
- Google Analytics: For website and platform analytics (subject to Google’s Privacy Policy)
- Claude AI (Anthropic): For AI-powered features (subject to Anthropic’s Privacy Policy)
- Payment Processors: For handling billing and payments (subject to their respective privacy policies)
- Amazon Web Services (AWS): For hosting and infrastructure services
4.2 Data Sharing Practices
We do not:
- Sell your personal information to third parties
- Share your data for marketing purposes
- Use your customer data for any purpose other than providing our services
We may share information only when:
- Required by law or legal process
- Necessary to protect our rights or safety
- Part of a business transfer or merger (with notice to users)
5. Data Storage and Security
5.1 Data Location
Your data is primarily stored on secure AWS servers located in Frankfurt, Germany. To provide faster service delivery and improve performance, your data may be temporarily cached at other AWS points of presence globally. We implement appropriate technical and organizational measures to protect your information across all locations.
5.2 Data Retention
- Audit Logs: Retained for 3 months
- Data Backups: Stored for 6 months
- Account Information: Retained until account deletion is requested
- Payment Information: Retained as required for tax and legal purposes
5.3 Security Measures
We implement industry-standard security practices including:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Access controls and authentication measures
- Secure coding practices and regular updates
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how our platform is used
- Improve user experience
- Provide security features
You can control cookie settings through your browser, though this may affect platform functionality.
7. Your Rights and Choices
7.1 Access and Control
You have the right to:
- Access your personal information
- Update or correct your data
- Request deletion of your account and data
- Opt out of non-essential communications
7.2 Data Deletion
To request deletion of your data, email us at [email protected]. We will:
- Confirm your identity
- Delete your account and associated data
- Provide confirmation of deletion
- Note that some information may be retained for legal or operational requirements
8. International Data Transfers
As we serve customers internationally while being based in India, your information may be transferred to and processed in countries other than your own. Your data is primarily stored in Frankfurt, Germany, but may be temporarily cached at various global locations to improve service performance. We ensure appropriate safeguards are in place for all such transfers and processing.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notification to registered users
- Updating the “Last Updated” date at the top of this policy
11. Compliance with Laws
We comply with applicable privacy laws including:
- General Data Protection Regulation (GDPR) for EU users
- Information Technology Act, 2000 and related rules in India
- Other applicable local privacy regulations
12. Contact Information
For questions about this Privacy Policy or our privacy practices, contact us:
Email: [email protected]
Company: Zenvarta Technologies Private Limited
Website: https://urumi.ai
For general support inquiries, please use our regular support channels.
This Privacy Policy is effective as of the date listed above and applies to all users of the urumi.ai platform and services.