TL;DR – Quick Summary
What we do: We provide a managed WooCommerce platform with AI-powered development tools and auto-scaling hosting to help you run your online store.
By using urumi.ai, you agree to:
- Use our services lawfully and responsibly
- Pay all applicable fees on time
- Follow our acceptable use policies
- Respect intellectual property rights
What we provide:
- Managed WooCommerce hosting with auto-scaling
- AI-powered development pipeline
- Technical support and maintenance
- 99.9% uptime commitment
Key responsibilities:
- You’re responsible for: Your store content, customer relationships, legal compliance, and payment of fees
- We’re responsible for: Platform infrastructure, security, backups, and technical support
Important limits:
- We’re not liable for indirect damages beyond $500 or your annual fees (whichever is greater)
- You must be 18+ to use our services
- 30-day notice for material changes to these terms
Ending the relationship:
- Either party can terminate
- You can export your data before termination
- Outstanding fees remain due after termination
1. Introduction and Acceptance
Welcome to urumi.ai, operated by Zenvarta Technologies Private Limited (“we,” “us,” “our,” or “urumi.ai”). These Terms and Conditions (“Terms”) govern your access to and use of our managed WooCommerce platform, AI-powered development tools, auto-scaling hosting services, and related features (collectively, the “Services”).
By creating an account, accessing, or using any part of our Services, you agree to be bound by these Terms. If you don’t agree to these Terms, please don’t use our Services.
Business Use Only: Our Services are designed for business purposes. By using urumi.ai, you confirm that you are using our Services for commercial activities and not for personal, household, or family purposes.
2. Definitions
“Account” means your urumi.ai account that allows access to our Services.
“Content” means any information, data, text, software, code, scripts, music, sound, photographs, graphics, videos, messages, or other materials.
“Customer Data” means all data, information, and Content that you or your end customers input, upload, or transmit through your WooCommerce store.
“Store” means your WooCommerce-powered online store hosted on our platform.
“Third-Party Services” means services, applications, or integrations provided by parties other than urumi.ai.
3. Account Registration and Eligibility
3.1 Account Requirements
To use our Services, you must:
- Be at least 18 years old or the age of majority in your jurisdiction
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Use a valid email address that you monitor regularly
- Have the legal authority to enter into these Terms
3.2 Account Responsibility
You are fully responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any security breach.
4. Services Description
4.1 Managed WooCommerce Platform
We provide:
- Fully managed WooCommerce hosting infrastructure
- Automatic scaling based on traffic demands
- Regular updates and security patches
- Daily backups with 6-month retention
- Performance optimization and monitoring
4.2 AI-Powered Development Pipeline
Our AI tools help you:
- Customize your store design and functionality
- Optimize performance and user experience
- Generate content and product descriptions
- Automate routine development tasks
4.3 Technical Support
We provide technical support for:
- Platform-related issues and questions
- WooCommerce functionality and configuration
- Performance optimization
- Security and backup concerns
5. Your Responsibilities
5.1 Store Operation
You are solely responsible for:
- All content on your store
- Product listings, descriptions, and pricing
- Order fulfillment and customer service
- Legal compliance in your jurisdiction
- Tax calculations and payments
- Refunds, returns, and customer disputes
5.2 Content and Compliance
You warrant that your store and all Content will:
- Comply with all applicable laws and regulations
- Not infringe on third-party rights
- Not contain malicious code or harmful content
- Be accurate and not misleading
- Follow our Acceptable Use Policy
5.3 Customer Relationships
You acknowledge that:
- We have no direct relationship with your customers
- All customer transactions are between you and your customers
- You are responsible for your own privacy policy and terms of service
- Customer data management is your responsibility
6. Acceptable Use Policy
You may not use our Services to:
Illegal Activities:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Engage in fraudulent or deceptive practices
Harmful Content:
- Distribute malware, viruses, or malicious code
- Host or promote illegal substances
- Share content that is defamatory, hateful, or harassing
- Violate privacy or data protection laws
Platform Abuse:
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our Services
- Use our Services to compete directly with us
- Reverse engineer or attempt to extract our source code
Commercial Restrictions:
- Resell our Services without authorization
- Use our platform for cryptocurrency mining
- Engage in high-risk financial activities without approval
7. Payment Terms and Billing
7.1 Fees
You agree to pay:
- Monthly subscription fees based on your selected plan
- Usage-based scaling fees as outlined in your plan
- Any additional services or features you enable
- All applicable taxes and fees
7.2 Billing and Payment
- Fees are billed monthly in advance
- Scaling fees are billed based on actual usage
- All payments are due immediately upon invoice
- We accept major credit cards and bank transfers
- You must maintain valid payment information on file
7.3 Late Payment and Suspension
- Accounts with overdue payments may be suspended after 7 days
- Service may be terminated if payment is overdue for 30 days
- You remain responsible for all fees during suspension
- Reactivation requires payment of all outstanding amounts
7.4 Refunds
Refunds are governed by our separate Refund Policy. Generally, we offer pro-rata refunds for requests made within 15 days of payment.
8. Intellectual Property
8.1 Your Content
- You retain ownership of all Content you create or upload
- You grant us a license to host, display, and distribute your Content as necessary to provide our Services
- You are responsible for ensuring you have rights to all Content you use
8.2 Our Intellectual Property
- urumi.ai, our logos, and platform features are our intellectual property
- You may not use our trademarks without written permission
- Our AI tools and algorithms remain our proprietary technology
8.3 Third-Party IP
- WooCommerce is licensed under GPL
- Third-party plugins and themes have their own licensing terms
- You must respect all applicable intellectual property rights
9. Data and Privacy
9.1 Data Processing
- We process Customer Data solely to provide our Services
- Our data practices are governed by our Privacy Policy
- We implement appropriate security measures to protect data
- Data is primarily stored in Frankfurt, Germany, with global caching
9.2 AI Data Usage
- We use Claude AI for our AI-powered features
- Customer data is not used to train AI models
- AI processing follows Anthropic’s data policies
- We do not share Customer Data with AI service providers for training
9.3 Data Backup and Recovery
- We perform daily backups of your store data
- Backups are retained for 6 months
- You can request data export at any time
- We provide data recovery assistance when needed
10. Third-Party Services
10.1 Integrations
Our platform integrates with various third-party services including:
- Google Analytics for website analytics
- Payment processors for transaction handling
- Shipping providers for order fulfillment
- Marketing and email services
10.2 Third-Party Responsibility
- Third-party services have their own terms and policies
- We are not responsible for third-party service availability or performance
- You are responsible for complying with third-party terms
- We may disable third-party integrations that violate our policies
11. AI Services Terms
11.1 AI-Powered Features
- Our AI tools are designed to assist with store development and optimization
- AI-generated content should be reviewed before publication
- We don’t guarantee the accuracy of AI-generated content
- You remain responsible for all content published on your store
11.2 AI Data Processing
- AI features process your store data to provide relevant suggestions
- Processing is performed securely and in accordance with our Privacy Policy
- We don’t retain copies of your data beyond what’s necessary for service provision
12. Service Level Agreement
12.1 Uptime Commitment
- We target 99.9% uptime for our hosting services
- Planned maintenance will be announced in advance
- Service credits may be provided for significant outages
12.2 Performance Standards
- Auto-scaling activates based on traffic patterns
- We monitor performance continuously
- Performance issues are addressed promptly
13. Limitation of Liability
13.1 Service Disclaimer
Our Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
13.2 Liability Limits
To the maximum extent permitted by law, our total liability to you for any claims arising from these Terms or our Services will not exceed the greater of:
- $500 USD
- The amount you paid us in the 12 months preceding the claim
13.3 Excluded Damages
We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or revenue
- Loss of data or business interruption
- Cost of substitute services
- Loss of business opportunities
14. Indemnification
You agree to indemnify, defend, and hold harmless urumi.ai, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:
- Your use of our Services
- Your violation of these Terms
- Your violation of applicable laws
- Your Content or store activities
- Third-party claims related to your store
15. Termination
15.1 Termination by You
You may terminate your account at any time by:
- Contacting our support team
- Following account closure procedures
- Paying any outstanding fees
15.2 Termination by Us
We may terminate your account if you:
- Violate these Terms or our policies
- Fail to pay fees when due
- Engage in fraudulent or illegal activities
- Use our Services in ways that harm our platform or other users
15.3 Effect of Termination
Upon termination:
- Your access to our Services will cease immediately
- Your store will be taken offline
- Data backups will be retained for 30 days for retrieval
- Outstanding fees remain due and payable
- These Terms survive termination where applicable
16. Changes to Terms
16.1 Modification Rights
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
- Sending email notification to your registered address
- Posting updates on our website
- Providing notice within our platform
16.2 Acceptance of Changes
- Changes take effect 30 days after notice for material changes
- Continued use of our Services constitutes acceptance of changes
- You may terminate your account if you don’t agree to changes
17. General Provisions
17.1 Governing Law
These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes will be resolved in the courts of Bengaluru, Karnataka, India.
17.2 Entire Agreement
These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and urumi.ai regarding our Services.
17.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
17.4 Assignment
You may not assign these Terms without our written consent. We may assign these Terms without restriction.
17.5 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
17.6 Force Majeure
We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.
18. Contact Information
For questions about these Terms or our Services:
Email: [email protected]
Legal Inquiries: [email protected]
Company: Zenvarta Technologies Private Limited
Website: https://urumi.ai
19. Acknowledgement
These Terms are effective as of 26th July 2025. We may update these Terms from time to time, and the most current version will always be available at https://urumi.ai/terms-and-conditions.
By using urumi.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.